Rebeca Ruiz

• Communicate via email and telephone with buyers plus external and internal customers to make informed decisions about risk.
• Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends. 
• Achieve weekly productivity and quality standards for investigations. Manage team quality audits for a period of time and be in charge of personalized plan of actions for coworkers to achieve better metrics.

Investigation Specialist - 03/2021 to 09/2023

Amazon Support Services, San José

• Communicate via email and telephone with buyers plus external and internal customers to make informed decisions about risk.
• Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends. 
• Achieve weekly productivity and quality standards for investigations. Manage team quality audits for a period of time and be in charge of personalized plan of actions for coworkers to achieve better metrics.

Universidad Fidélitas, San José

2022-Present

Bachelor’s Degree in Computer Science

Universidad de Costa Rica, San José

2019-Present

Bachelor’s Degree in French Teaching