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San Pedro
Rebeca Ruiz

Rebeca Ruiz

Customer Service Representative/Fraud Investigator

Legal

San Pedro, Montes de Oca

Social

Sobre Rebeca Ruiz:

  • Communicate via email and telephone with buyers plus external and internal customers to make informed decisions about risk.
  • Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends. 
  • Achieve weekly productivity and quality standards for investigations. Manage team quality audits for a period of time and be in charge of personalized plan of actions for coworkers to achieve better metrics.

Experiencia

Investigation Specialist - 03/2021 to 09/2023

Amazon Support Services, San José

  • Communicate via email and telephone with buyers plus external and internal customers to make informed decisions about risk.
  • Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends. 
  • Achieve weekly productivity and quality standards for investigations. Manage team quality audits for a period of time and be in charge of personalized plan of actions for coworkers to achieve better metrics.

Educación

Universidad Fidélitas, San José

2022-Present

Bachelor’s Degree in Computer Science

 

Universidad de Costa Rica, San José

2019-Present

Bachelor’s Degree in French Teaching

Profesionales que compiten con Rebeca

Profesionales del mismo sector Legal que Rebeca Ruiz

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