Patricia Benavides

With over 12 years of experience in people management and 8 years specializing in process improvement within fraud prevention, I bring a strong track record of driving operational excellence and enhancing team performance. I hold a Green Belt certification and have a deep passion for developing talent, particularly in cross-functional environments.

Throughout my career, I’ve successfully implemented adaptable process improvement strategies that have resulted in measurable reductions in fraud, streamlined workflows, and optimized resource utilization. As a people manager, I am committed to fostering a collaborative, high-performance culture by coaching, mentoring, and creating strong work networks that empower individuals and teams to thrive.

I have significant experience collaborating with diverse departments, including HR, finance, recruitment, and machine learning teams. My ability to bridge gaps between departments, combined with my strong interviewing skills, allows me to hire the right talent and ensure alignment with business goals.

I am driven by continuous improvement and am always eager to apply my expertise to new challenges, contribute to organizational success, and deliver measurable results.

With over 12 years of experience in people management and 8 years specializing in fraud prevention, I have honed a deep expertise in process improvement and operational excellence. I am a Green Belt certified professional with a proven track record of leading teams to drive efficiency and innovation.

For over 8 years, I led Amazon's fraud department, successfully launching and managing fraud prevention strategies across multiple markets, including Mexico and Brazil, while also collaborating with marketplaces worldwide, such as Germany, India, and China. My global experience has given me a strong understanding of the nuances in different regional markets, enabling me to adapt solutions for maximum impact.

In addition to my work in fraud prevention, I spent 3 years developing and supporting Cigna’s services within Concentrix, where I gained wide-ranging experience in medical and insurance support. I am HIPAA certified and have a strong foundation in ensuring compliance while providing high-quality customer service.

I thrive in dynamic environments, leveraging my ability to build and lead cross-functional teams, collaborate with key departments like HR, finance, and recruitment, and consistently drive business improvements that align with organizational goals.

I hold a degree in Business Administration, with a focus on Human Resources (Talento Humano), and a diploma in Green Belt certification for process improvement. My academic background has provided me with a solid foundation in management, business strategy, and talent development.

Additionally, I am fluent in English and Portuguese, with basic proficiency in Chinese, which enables me to effectively communicate and collaborate in multicultural environments.