Pablo Solis Barboza

Results-driven Collections Manager with over 10 years of expertise in accounts receivable, billing process , team leadership, and process optimization within multinational corporations. Proven track record of reducing DSO, ensuring compliance with SOX audits, and exceeding SLA objectives. Adept at motivating high-performing teams, implementing KPIs, and fostering collaborative relationships with stakeholders.

EXPERIENCE
COLLECTIONS MANAGER
3M / Solventum | April 2023 – Present
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Oversee the Medical Solutions Division of 3M, managing account receivables, billing processes and driving adherence to SLAs and SOX audit requirements.
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Lead a team of 39 collectors and 4 supervisors, providing support, training, and motivation to meet organizational goals.
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Develop goals, KPIs, and SOPs while identifying and mitigating potential risks.
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Conduct regular meetings with sales teams and key stakeholders to align strategies.
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Streamline processes to accelerate cash flow and reduce DSO.
OTC COLLECTIONS SR TEAM LEAD
3M | December 2021 – April 2023
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Supervised accounts receivable balances for the Medical Solutions Division, ensuring SLA compliance and DSO reduction.
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Monitored team performance, resolved escalations, and drove daily motivation.
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Collaborated with cross-functional teams to address risks and optimize collection processes.
OTC TEAM LEAD
Bombardier Inc. | January 2019 – November 2021
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Managed collection efforts and month-end closing processes, including dashboard reporting for AR managers.
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Supervised a team of 12, ensuring adherence to SLAs and key financial metrics.
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Supported escalations, reconciliations, and process improvements to achieve departmental goals.
OTC SR COLLECTIONS ANALYST
Bombardier Inc. | September 2015 – January 2019
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Conducted daily reporting, reconciliations, and dispute

Supported a team of 12 collectors, driving motivation and resolving escalations.
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Updated AR reports and implemented process changes to reduce DSO.
OTC SR COLLECTIONS ANALYST
Thomson Reuters | April 2014 – September 2015
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Managed reconciliations, disputes, and escalations, achieving SLA and KPI targets.
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Supported team operations and generated internal reports for business units.
OTC TEAM LEAD
Eclipse in Action | 2012 – March 2014
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Drove continuous improvement by implementing performance metrics and best practices.
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Oversaw daily operations and ensured SLA compliance through strategic management.

EDUCATION Liderazgo Gerencial – CICAP UCR (2024) 

Master Speaker Certification (2023)

 Technical Accounting – Universidad Fidelitas (2018–2019)

 Freelance Certification – Universidad Latina (2007)

 Diploma in Gastronomy – Escuela Gourmet Arcam (2002–2005) 

High School Degree – EMVA High School (1997–2001)