Milady Zamora

• English - Spanish – Portuguese, Anaqua, Workday, Lean Six Sigma Green Belt, Salesforce, Adaptability, Prioritization, Team Management, Metrics, Project Management, Documentation, Process Transitions, innovation, planning, coordination and execution, productivity improvement, strong work ethics.

Solventum Costa Rica 

Legal Affairs IP Team Manager (Sept 2023 – Current)

• Supervise a global legal team supporting patent and trademark work files, patent and trademark docketing, prosecution support, conflicts, abandonments, maintenance and renewals requirements. 
• Documentation of workflows and process manuals for Patent and Trademarks and close interaction with government systems like USPTO, WIPO, Anaqua, etc.
• Advise team, onboarding new team members, troubleshoot problems, and provide coaching, support and disciplinary actions.  
• Creation and implementation of team metrics, process improvements to steps of the operation and quality projects management, transition of new services promoting the Company solidification and growth.
• Participating in management tier meetings with stakeholders and local leadership organizational meetings and activities.

3M GSC Costa Rica

HTR Talent Acquisition Team Lead (April 2022 – August 2023)

• Global team leadership skills/experience
• Structured approach, four transition management for Internal req USAC recruitment, University and Events offer extension, Non-production Offer extension, USAC Spinoff process.
• Escalation resolution with strong knowledge of operational procedures and HR Policies
• Team productivity improvement of $5285 in savings for 2023 up to date.

HTR Talent Acquisition Coordinator (February 2019 – March 2022)

• Recruiter – TA Analyst for US prod and non-prod positions, handling Workday requisition
• creation, postings, requisition management and pre-employment contingencies for US- LATAM

HTR Human Resources Representative and Workforce Administrator Coordinator (february 2016 – February 2019)

• Workday HR Partner, continuously looking for improvements in Human Resources processes for hires, rehires, requisitions, contract extensions, data changes, payroll, etc that come through Workday.

 DHL

Senior Service Desk Analyst (January 2013 –February 2016)

• KPI and workshops reports update.
• Global DHL IT Systems support
• Technical and customer service skills reinforcement training for Service Desk Analysts and new
• agents
• Point of contact for escalations from the Business partner.
• Monthly meetings to evaluate performance with Business Unit.

Sykes Enterprises

Customer Service (April 2012- December 2013)

• Trilingual First Level of Support Agent for Intel.
• Bilingual Customer service Agent for AT&T.
• Trilingual (English Spanish Portuguese) HR Representative for Americas Call Center.

Align Technology

DDT Technician (October 2004 – May 2011)

• Dental Technician for three different departments creating virtual dental treatment for customers from US and Europe.

CEUPE European Business School – Compliance Masters - Current

Universidad Santa Lucia – Law School Licentiate 2017 - 2024

UNED - English Teaching for I and II Cycle - 2008