Mercedes Morales

Quick at learning, I can easily adjust to any surrounding and situations that needs resolutions. I can be a great addition to the team because I am resilient to major adversities at programming devices. I am someone people can rely on. I like to share my knowledge and provide my help if someone is struggling 

Providing remote technical support to multiple applications, hardware and Windows/ Office applications as well Mobile Device support. Worked on managing user’s account data, accesses and personal/work related information. Provided support to a large range of applications/ environments such as Azure, SAP, Citrix and others.

Cisco CNNA certification, C++, SQL knowledge, experience on virtual machines, Windows 10 and 7, BIOS, software and hardware computer environments. CompTIA+ knowledge.