Mauricio Jimenez

With a strong background in business administration, software development, and agile methodologies, I bring over a decade of experience driving financial and operational excellence. My background in systems analysis, prototype design, and order book management, combined with a proven track record in web design and marketing, positions me as a versatile and results-oriented professional. I am committed to leveraging my skills to deliver innovative solutions and drive continuous improvement in any organization I join.

Professional Experience
Babel Group S.A. – Product Owner - Nov 2019 – Present
Key Projects: BCR, BNCR, Banco Popular, BAC Credomatic, National
Emergency Commission, Davivienda, BCIE Honduras.
Achievements:
• Manage backlog and prioritize requirements.
• Create prototypes for agile software development.
• Analyze over 5,000 functional requirements.
• Develop over 500 User Stories.
• Provide Scrum/Agile consulting.
• Reduce software product delivery times.
• Implement User Story Standardization Workshops at Banco Nacional
de Costa Rica.
• Enhance performance presentations, achievements, and statistical
details of backlog requirements using Microsoft 365 and Power BI.
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Skills
• Office 365
• Pencil
• Figma
• Azure DevOps
• Visual Studio
• SQL (basic)
• Prime NG
• Bootstrap
• Nebular
• Power BI
• Microsoft Designer
• Rational Clear Quest
Education / Certification
• Business Administration
• English / B2
• Scrum Certified
• Six Sigma
Scotiabank – Trainer/Assistant Manager of Collections Control -
Dec 2018 - Jan 2019
• Train 100% of the collections department staff, achieving significant
improvements in client acquisition effectiveness.
• Design manuals aimed at optimizing the efficiency of the collections
call process and customer service, adding value to the acquisition
service.
• Implement various performance evaluation methods for collections
agents, thereby enhancing performance and aligning it with the
financial organization's standards.
Citibank CR – Collections Advisor, Collections Control
Management - Jan 2012 - Dec 2014
• Achieve collections recovery goals.
• Manage credit cases efficiently with over 90% performance in
customer service and support.

• Business Administration
• English / B1
• Scrum Certified
• Six Sigma Certified
• Designg Thinking Certfied
• Scrum Product Owner Certified