María Rojas

I love to find customer problems and solve them with modern solutions. I create, escalate and update current programs that improve the customer experience, while also managing and developing the performance of 10-20 associates focusing on the necessary KPIs. Trust me, If you want to get something done, you come to me — everyone knows that!

I have enjoyed many positions throughout my career as a Team Manager, working with a diverse portfolio of stakeholders, seeing the multiple improvements and programs I've been able to implement during the past three years, brings such a genuine joy to me. Customers are always key - internal or external - for the success of any company, and I'm thrilled to work with one where customers and their trust will always come first.

Human Resources Manager

Amazon (2022 - Present)

My team works directly with new hires, ensuring that their journey to day one is outstanding. We verify the completion and revision of all the legal requirements according to the new hire’s legislation and answer any inquiries that they or any stakeholder might have regarding the process.

I also create, communicate and implement new processes and projects to the worldwide community in order to improve the experience we provide and automate as much as possible our processes.

Universidad Hispanoamericana

Law (2020-2024)

CTP San Isidro

Executive in Service Centers (2017-2019)