María Fernanda Trujillo López

Hardworking and dependable candidate, willing to dive deep to come up with effective solutions to complex tasks, always ensuring to adhere to company policies and provide a positive customer experience. Fast learner ready to take on new challenges and support the team in achieving company goals.

• 2022/06 to Current: Sr Risk Control Analyst- Suspicious Act Monitor at Amazon

Resolve complex investigations to help detect and report suspicious activity, such as money laundering or terrorist financing, while ensuring merchant accounts stay compliant with company policy, as well as state and federal law.

Use strong analytical and problem-solving skills to develop effective solutions for challenging investigations, as well as utilize Excel workbooks, run pivot tables and macros to analyze data efficiently with the intent of detecting both legitimate and suspicious activity on partner and buyer accounts.

• 2020/04 to 2022/06: Inv Specialist in Seller Identity Verification at Amazon

Managed critical data and sensitive documents daily, to verify information with the purpose of filtering and onboarding legitimate sellers through careful and thorough investigation, improving the customer experience for both sellers and buyers on the platform.

Applied critical thinking and problem-solving skills in a fast-paced environment, to solve ambiguous scenarios, complying with standard operating procedures, all while recognizing complex MO fraudulent patterns.

• 2019/02 to 2020/04: Collections Representative at Client Services Inc

Motivated customers to resolve their outstanding debts by educating them on available payment options, and evaluating each individual case to come up with the best possible course of action. 

Discussed sensitive financial situations and systematically processed customer requests. 

Maintained client and company's strict and constantly changing policies, while ensuring customers had a positive and professional collections experience.

• Current: Bachelor's Philology UACA - San Jose

• Italian Language Dante Alighieri - San Jose 

Completed studies for Italian level B2