Marcelo Sanchez Rodriguez

Experienced Workforce Manager with a solid foundation in Business Intelligence and Data Analysis gained through practical projects and challenges at IEBS. Over four years of success in managing diverse accounts, each with unique billing methods, KPIs, and client requirements. Proven ability to optimize workforce efficiency and achieve business objectives through strategic planning, data analysis, and effective team leadership. Skilled in adapting to dynamic environments, utilizing technology for operational excellence, and cultivating enduring client relationships. Adept communicator and problem-solver committed to delivering exceptional results.

Workforce Manager | Foundever | 2020 - 2024

• Managed a diverse range of accounts with varying billing methods, KPIs, and client requirements.
• Developed and executed strategic workforce plans to optimize operational efficiency and achieve business objectives.
• Analyzed workforce data to identify trends, patterns, and areas for improvement.
• Adapted quickly to changing priorities and client needs, ensuring smooth operations.
• Utilized advanced workforce management software to streamline processes and monitor real-time metrics.
• Cultivated strong client relationships based on trust, transparency, and exceptional service delivery

Education:

Master's Degree in Business Intelligence and Data Analysis | Innovation & Entrepreneurship Business School | 2020 - 2022