Marcelo Moraga

Quality-oriented mindset, strong creative and analytical skills, effective multi-tasking handling along with proficient personal interaction to exceed and achieve objectives. High identification and commitment to customer service and achievement of goals and objectives based for the company's goals. Team player with an eye for detail, cross-functional leadership, seeker to innovate, outperform, and overcome tasks on a formal and responsible matter.

Customer Success Agent 2019-2019

Concentrix - Cigna

5 Times Top Performer. Being empathic granted me a deeper understanding of people's interactive mechanisms, thus allowing me to successfully accomplish my team's goal and great customer satisfaction

Appraiser's Assistant 2018-2019

MAECRE

Responsible for loading, extracting, and interpreting raw data 

Advising methodological frameworks to improve quality and time 

Strong communication with US agents; appraisers

Ads Engagement and Trafficking Manager 2019-2023

EN - ES Consultant and Full Time Manager

Effectively managed ad comments and engagement for company's monthly US$1M+ Facebook ad sets, for a portfolio of 30+ products, in two languages.

Reviewing and engaging with over 1,500 comments weekly, guaranteeing our presence and ensuring that all products and company values are perceived correctly, with the purpose of increasing brand awareness & exposure, traffic and revenue.

Created sentiment reports & contributed as a main qualitative feedback provider for ads performance with the goal of achieving a positive ROAS.

Effectively managed comment trafficking for multi-million dollar Facebook ad campaigns

Designed, scheduled, and followed ad campaings 

Monthly ROI delivery; Interactions, Comments, Demographics, Engagement, and Visions 

Developed big data projects, gathering and analyzing impressions, interactions, and brand awareness Agorapulse and Sprout-Social Expertise

Microsoft Office Principles 

SalesForce Starting March 2023 

Super Brain - Jim Kwik 

Authentic Networking - Keith Ferrazzi 

Disruptive Entrepreneurship - Richard Branson