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Profesionales
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San Isidro
Jonathan Agüero Navas

Jonathan Agüero Navas

Profesor de Inglés / Asistente Académico

Administrativo

San Isidro, Pérez Zeledón

Social

Acerca de Jonathan Agüero Navas:

Actualmente soy un estudiante de Administración de Negocios con énfasis en Talento Humano.

Experiencia

Chat Advisor at Concentrix, Pavas, San José, Costa Rica
July 2023 – April 2024
  • Assisted customers via chat about billing requests. 
  • Performed text messages with speed and accuracy.
  • Escalated customer’s request to tier2 to follow up on complex situations when needed.
  • Managed client’s information with confidentially.
Customer Service Agent at Bill Gosling Outsourcing, Belén, Heredia, Costa Rica
January 2023 - June 2023
  • Provided excellent customer service via phone call or email about loans, accounts, and payments.
  • Registered and updated clients’ files with the appropriate information.
  • Problem solving to find the best solution to customer’s inquiries.
  • Transferred calls to the respective customer’s banks.
GO-AI Associate at Amazon, Real Cariari, Heredia, Costa Rica
February 2021 – October 2022
  • Worked with videos of events to make best use of human judgement.
  • Performed labeling tasks with speed and accuracy.
  • Analyzed the team member’s defects to provide best practices.
  • Adhered to quality process to deliver results.
English Tutor in Team-UNA at Universidad Nacional Costa Rica, Pérez Zeledón 
August 2018 – November 2020
  • Developed English lessons to improve the student’s proficiency in English as a second language.
  • Created learning materials to develop activities both in-person and in a virtual environment.
  • Applied and checked quizzes and tests to evaluate the learner’s performance of the language.
  • Attended weekly meetings to discuss about student’s progress, evaluations, and attendance.

Educación

Bachelor’s degree in Business Administration with emphasis on Human Resources, Universidad Hispanoamericana, Aranjuez, San José, Costa Rica
September 2023 – current
 
Master´s degree in Educational Administration, Universidad Castro Carazo, Pérez Zeledón, San José, Costa Rica
September 2021 – December 2022
 
English Teaching Bachelor’s degree, Universidad Nacional Costa Rica, Pérez Zeledón, San José, Costa Rica
February 2016 – November 2020

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