Jesús Castillo

I am looking for company to develop my career, providing support in an efficient application of
information technologies (hardware, software, communications and data
technologies) to design, develop and involve systems of information that
allows these organizations to achieve strategic objectives and competitive
advantages, making us of best practices that guarantee quality and
excellence.
Always looking to learn new skills, take on extra responsibilities, and grow
professionally. 
 

Act as direct liaison between assigned GSC
Operations teams, client´s organization or
stakeholders and software delivery team/RPA
team.
• Write product documentation, developing
detailed software requirements using a variety
of tools such as agile user stories (UML, RUP,
waterfall, Scrum, Kanban), for software delivery
team/RPA team.
• Communicate closely with software delivery
teams and QA teams to clarify requirements and
quickly follow-up on questions and concerns
regarding requirements.
• Management and delegation of tasks to teams of
more than 12 persons.
• Trips for process mappings.
• Process mapping and development for/with
automation anywhere, UiPath.
• Process mapping for machine learning (NLP
Natural Language Processing) in order to
automate tasks with using tools like
FlexiCapture.
• Process mapping using visual paradigm.
• Quality Management experience, Self-driven
analysis of systems, processes- and
performance related to KPIs with the help of the
applicable operational (RA-N, ZA-N, RA-OM,
ZAQ, ZAC team).
• Monitoring of Key branch KPIs to ensure levels
of committed service are being achieved using
different tools line business intelligence tool,
Scrum, Kanban, Jira, MS Projects Celonis, huddle
boards, daily standup.
• Root cause analysis and support of the airfreight
organization in regards to the operational KPIs.
• Knowledge in ITIL processes.
• Collaboration with training resources to ensure
competency levels of staff is commensurate to
needs.
• Evaluating and ensuring that appropriate
infrastructure (FTEs) are in place for current
execution and further business growth.
• Act as the direct responsible party ensuring that
targets are being met for the area that they are
representing.
 

• 5 Soft skills essentials for software developers.
• Basics of AWS Managed Services (AMS)
• Getting Started with Amazon ElastiCache
• Getting Started with DevOps on AWS
• Introduction to AWS Command Line Interface (CLI)
• Advanced Testing Practices Using AWS DevOps Tools
• Improve Code Quality with Amazon CodeGuru Reviewer