Jenniffer Grant Barnes

Highly motivated Risk Operations Specialist with over 20 years of experience in multinational companies, excellent customer service, knowledgeable in AML, KYC, ICC, regulations and regulatory requirements. Secretarial experience as well as frauds, loans, contracts, due diligence, customer account review and profile analysis.   

EXPERIENCE

 Risk Operations Analyst 1 - CitiBank 2017-2021

 Responsible to gather, review and analyze documentation from internal and external sources to ensure adherence with Global and local AML/KYC/ICC requirement. Maintain client documentation using internal systems and confirming that data is updated correctly. 

Mixed Case Specialist - Experian Services 2016-2017

Provide information in response to inquiries about processes, products, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff. 

Consumer Services Associate II - Experian Services 2015-2016

Provide information in response to inquiries about processes, products, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff.

 Fraud Analyst I - Bank of America 2011-2015

 Responsible to monitor bank accounts, financial transactions, accounting paperwork, and other financial documents and analyze the data to identify any potential fraudulent activity. Validate customer information and transactions. Block and replace debit cards. 

Loan Counselor - Bank of America 2010-2011

Help clients determine if they qualify for loans based on their financial situation. Explains loan options best suited for the client along with loan requirements, restrictions, and repayment policies. 

Renewal Specialist - Sykes Latina America 2008-2010

Keep track of contract expiration. Define customer contact cadence, allowing the customer enough time to renew prior to their contract expiration. Support customers 

Service Contract Admin - Sykes Latina America 2007-2008 

Arrange the transfer of money to compensate any party for a claim pursuant to the service contract. 

Customer Service Agent - Sykes Latina America 2006-2007

Walk customers through basic troubleshooting of General Electric Appliances. Suggest the purchase or extension of warranty contracts. Coordinate tech dispatches for onsite support. 

Shipping Office Clerk - RSI Home Products USA 2000-2005 

Accountable to type, fill and complete forms. Ensure all shipment of products, materials and all supplies are in order. Work with logistics team to track outgoing shipments and confirm that goods arrive. 

Manager Assistant Coordinator - Tico Times Newspaper 1997-1999 

Provide administrative support; assist in coordinating activities of assigned administrative personnel. Ensure compliance under area of responsibility and administrative requirements. Provide information and recommendations as requested . 

Classified Advertisements Secretary- Tico Times Newspaper 1995-1997

Responsible for taking classified ad orders by phone, email or Internet, and processing orders for publication on an agreed date for local or national organizations.

EDUCATION AMERICAN BUSINESS ACADEMY, COSTA RICA 1995 Secretarial Sciences Diploma as Executive Secretary AMERICAN BUSINESS ACADEMY, COSTA RICA