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Jennifer Acuña Barrantes

Jennifer Acuña Barrantes

Customer Service Representative

Atención al cliente / Soporte

Quesada, San Carlos

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Sobre Jennifer Acuña Barrantes:

Currently studying Bachelor´s degree in English teaching. Over three years of experience in customer service based on tourism and hospitality or Collections Specialist. Also, over two years working out of country for American families as a babysitter.

Experiencia

Customer Service (Cashier – Seller)

Morpho Travel Retail | 2020 - 2021

  • Developing passion about travel and providing a unique service around different shops in La Fortuna, San Carlos.
  • Issuing receipts, refunds or changes as well as scan goods and checking prices are accurate.
  • Developing talent in positive energy and courage to take challenging opportunities.
  • Creating interest in caring for the environment and commit to goals for sustainability development.
  • Managing transactions with customers using cash registers and collect payments whether is cash or credit.
  • Identifying interests and needs by interacting with customers and proactively offer the assistance
  • To keep tracking on inventory and provide customers information about items 

Customer Service (Collections specialist)

Amherst | 2021-2022

  • Monitor accounts to identify outstanding debts.
  • Investigate historical data for each debt or bill.
  • Find and contact clients to ask about their overdue payments.
  • Take actions to encourage timely debt payments.
  • Processing payments and refunds.
  • Resolve billing and customer credit issues.

Educación

Bachillerato en Educación Media

Liceo San Carlos | 2015 

Executive English for Services.

Instituto Nacional de Aprendizaje (INA) | 2016

Bachelor´s degree in English Teaching

Universidad Católica de Costa Rica | 2023 - Currently

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