Fernando Castro Boschini

Distinctive problem solving and analytical skills, combined with business judgment and ability to communicate with both highly technical teams and business executives. Always operating with high energy and flexibility. - Performing excellent customer service - Analyzing client debt portfolios - Explaining services to potential clients - Providing dispute resolution - Completing administrative assignments - Assisting clients with program process - Collecting client account information - Answering customer questions and inquiries - Communicating account issues with management

Experiencia Amway Accounts Payable Junior diciembre de 2010 - febrero de 2011 (3 meses) P2P process. Accounts Payable - Indexing and processing invoices, documents and statements. Teleperformance Customer Service Representative marzo de 2010 - julio de 2010 (5 meses) Time Lavored: Abril 2010 - Junio 2010 Accounts: Fedex and AT&T Functions and Achievements: Manage MyCsp, Mobility Clarify, CSR Tool, and Telegence systems. Assist customers with making or scheduling payments Resolve costumer issues and make payment arrangements. Demostrate how to resolve the billing disputes using all available resources. Take ownership and show care with confidence. Page 2 of 3 Datascension Customer Service Agent octubre de 2009 - diciembre de 2009 (3 meses) San Jose Outbound calls making surveys of financial products Hotel Casa Cambranes Lodge Nocturnal Receptionist junio de 2008 - noviembre de 2008 (6 meses) Functions and Achievements: Worked with direct client contact, with administration responsibilities. Experience in managing different type of guest, taking the control of check ins and check outs. I had valuable experience on several areas of the hotel business management and at the same time know all kind of Central Services and be clarify in bring the information to the clients. Corporación Turistica Executive Marketer septiembre de 2007 - noviembre de 2007 (3 meses) Functions and Achievements: Promote and affiliate people at the program Costa Rica VIP selling vacation benefit packages. Developing a marketing program to affiliate them.

Educación Universidad Latina de Costa Rica Business Administration, Marketing internacional · (2010 - 2013) Universidad Latina de Costa Rica  · (2008 - 2012) Saint Peter´s High School