Diego Hererra

More than 14 years of experience leading technology projects, implementation of systems at the regional level such as Softland ERP, Microsoft Dynamics CRM, Data Warehouse using Power BI. In addition to the implementation of WMS and TMS to manage Inventory and distribution processes.

Experience leading work teams, being in charge of the area of Internal Development, supporting in Automation / Digitization of processes, cloud migration, continuous improvement, customer service. Also experience leading the areas of infrastructure, networks and databases.

Knowledge in Hardware, Software, Networks, Incident Attention, Help Desk, COBIT, ITIL, ISO 9001:2015, Supplier Attention, SLA service agreements, Scrum, Kanban, Six Sigma, OKR, Strategic Planning, Inventory Control.

July 2021 – Present / Alimentos Pro Salud 

Product Owner 

Responsible for capturing technological needs and managing agile projects. I led successfully the migration from WMS ADAIA to Ditwuit, enhancing efficiency and strengthening technological tools. Directed the development of a control module for palletized and dented units, improving product management accuracy. Implemented RPA integration for automating the direct loading process of work orders and consumptions in JDE ERP. Led the development of a labeling planning system using low-code tools, reducing planning time from 3 days to half a day.  March 2011 - June 

2021 / Meditek Services 

Regional IT Manager 

Led technology team in key areas including Infrastructure, Networks, Development, Databases, Information Security, and Projects. Implemented innovative projects under agile methodologies, focusing on process improvement and business continuity. Led high-impact projects including ERP, Office 365, WMS, and Data Warehouse implementations. Supervised cloud service migration and network infrastructure updates. Strengthened cybersecurity and backup systems according to high-level standards. Developed and implemented a remote monitoring system for autoclaves, utilizing IoT technology. Successfully implemented CRM Microsoft Dynamics 365 Sales & Field Service, automating the entire "order to cash" process for the Sales module.  

December 2009 - March 2011 / Softland Costa Rica 

Technical Support Supervisor 

Provided technical support for Softland in Costa Rica and the Caribbean, ensuring optimal system functionality. Managed service providers and successfully implemented solutions such as ForeFront, Websense, Asterisk, and Openfire. Led the migration of Exchange and the Domain Controller (DC).

Education 

• Master's Degree in Information Technology Engineering with a focus on Project Management. Latin American University of Science and Technology (ULACIT), 2015-2018 
• Bachelor's Degree in Computer Engineering. Metropolitan University Castro Carazo (UMCA), 2005-2009 

Certifications and Additional Training 

• Currently studying Intermediate English, INA, 2024 
• Digital Transformation Strategies, INCAE Business School, 2023 
• DevOps Essentials, Udemy, 2022 
• Kanban Essentials Professional Certificate, Udemy, 2021 
• Scrum Product Owner Certified, Grupo Empresarial Mapo, 2021 
• Scrum Master Certified, Grupo Empresarial Mapo, 2021 
• Lead Cybersecurity Professional Certificate (LCSPC) KzI-Kaizenia Online Academy, 2020 
• OKR Certified Professional, KzI-Kaizenia Online Academy, 2020 
• COBIT 5 Fundamentos, Udemy, 2020 
• Lean Six Sigma Green Belt, Grupo Empresarial Mapo, 2019 
• Lean Six Sigma Yellow Belt Certificate, Grupo Empresarial Mapo, 2019 
• ISO 14001:2015 Environmental Auditor Course, CEGESTI, 2019 
• ITIL® Foundation Certificate in IT Service Management, Deloitte, 2018 
• The 7 Habits of Highly Effective People, FranklinCovey, 2017 
• Centricity Anaesthesia Information Capture 4.x Fundamental Service Training, General Electric Porto Alegre, Brazil, 2017 
• Lean Supervisor Training Workshop, Camara de Industrias de Costa Rica, 2016 
• ISO 9001:2015 Internal Auditor Course, CEGESTI, 2016 
• Centricity Anesthesia 4.x Fundamental Service Training, General Electric México DF, 2014 
• The 5 S's, the Beginning of the route to Productivity, Camara de Industrias de Costa Rica, 2012