Delroy Calderon Gordon

Passionate and eager to advance in my Fintech career!

Kyndryl – Technical support Lead (Nov 2022 – Feb 2024)
Heredia, Costa Rica
• Identify investigate, and resolve user problems with computer software
and
hardware
• Collaborate with programmers to fix errors.
• Supporting the following platforms: SAP, Ariba, Windows, MAC
• Fields support calls, chat, email, and/or communication from users with
inquiries.
Robert Bosch Co – Collections analyst expert III (Sep. 2019 – 2022)
Heredia, Costa Rica
• Follow-up payments with customer.
• Reconciliation process.
• Billing and invoicing.
• In charge of 1100+ accounts spread all over CA and USA
• Reporting and analyzing account status using Excel and Power BI
• Cash applications.
• Dispute Analysis
WNS Service Solutions – IT analyst (Jan. 2017 – Aug. 2019)
San José, Costa Rica
• Help airlines via virtual machines to fix issues with their machines on site.
• First point of escalation, I was my duty to transfer the issues to the proper
resolver team, which meant that I had to know full knowledge of the
problems
presented.
• In charge of reporting and monitoring airport machines/softwares using
Power BI.
Gadroves – customer support and salesperson (Nov. 2014 – Jul. 2015)
Heredia, Costa Rica
• In charge of front desk selling PC parts/softwares and peripherals.
• In charge of fixing minor software and hardware issues with customers
computers.
Little Monster Preschool – French teaching (Feb. 2015– Jul. 2017)
Heredia, Costa Rica
• Take care of children, early stimulation and developing of new skills.
• French teaching to kids and their parents

Systems engineering (incomplete) Universidad Nacional
French education (Bachelor's Degree) Universidad de Costa Rica