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David Chaves Villalobos

David Chaves Villalobos

IT Helpdesk analyst

Atención al Cliente / Soporte

Alajuela, Alajuela

Social

Servicios ofrecidos

IT professional with a strong background in technical support, system administration, and IT p roject management. Expertise in installation, configuration, troubleshooting, and support across diverse IT environments, including Service Desk and SAP tools.

Knowledge in Scrum Master, Lean Six Sigma and demonstrating a commitment to process improvement and ITservice management excellence. Fluent in Spanish and English, withover 9 years of experience applying analytical and problem-solving chess skills to IT challenges.

Gestor de proyectos de IT
Administrador de sistemas
Soporte técnico
Analista de helpdesk
Tarifa aproximada: ₡ 5.000 por hora

Experiencia

Throughout my career, I have developed a wide range of technical skills, including:

  • Technical Support and Infrastructure: I have conducted installation, configuration, and troubleshooting of various devices, including laptops, iPads, iPhones, servers, and routers, across multiple countries. Additionally, I have experience in Active Directory administration, as well as local network and server support.
  • Service Desk and SAP Support: I have provided Level 1 support for Service Desk and SAP-Convergence, managing customer cases through calls, chats, and tickets. I have also handled queue management for service desk operations and documented services based on ITIL principles.
  • Technical Training and Documentation: I have delivered technical training for SAP and Convergence, and I have created IT knowledge base documentation.
  • Certifications and Frameworks: I am currently in the process of obtaining Scrum Master certification and Lean Six Sigma Yellow Belt, reflecting my commitment to continuous improvement and agile project management. I also hold ITIL Foundation v4 and v3 certifications, demonstrating my knowledge of IT service management best practices.

Educación

UFidelitas | Bach. Ingeniería en Sistemas de la Computación | en proceso

VLA | ScrumMaster | 2023

VLA | Lean Six Sigma Yellow Belt | 2023

People Cert | ITIL Foundation v4 | 2020 ITIL Foundation v3 | 2018

Capacitate para el Empleo | Fundación Carlos Slim | Diplomain Computer System Technician | 2019

INA | Telematics Technical Advanced | 2015 Structured Cabling technical | 2014 IT Essentials | 2014

UTN | English Language | 2015

UNIVERSIDAD NACIONAL | CCNA modules 1-4 | 2013

INSTITUTO CENTROAMERICANO ADVENTISTA | High School Diploma | 2007

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