José Pablo Camacho

WORK HISTORY

Supervisor Assistant

ELITE SITE DESIGN                                                                                                                                                 

• Responsible for opening new accounts, and proving customer service.
• Also assisted in a number of projects.
• Responded to customer requests via telephone and email.
• Analyzed departmental documents for appropriate distribution and filing.
• Verified data integrity and accuracy.

Sales Representative

ICT GROUP                                                                                                                                                                

• Cross-sold complementary products and services to customers.
• Resolved customer concerns promptly to maintain satisfaction.
• Immediately addressed problems with customer accounts to promote quick resolution.

Customer service and sales associate

AEROSILVER TELEMARKETING                                                                                                                            

• Providing professional customer service for customers satisfaction and assisting on the sales procedures of the companys
• Responded to customer requests via telephone and email.
• Verified data integrity and accuracy.

Sales Representative

STARTEK INTERNATIONAL                                                                                                                                    

• Cross-sold complementary products and services to customers on the Vonage acct
• Trained and mentored new sales representatives.
• Collected and processed payments.
• Resolved customer concerns promptly to maintain satisfaction.
• Contacted satisfied customers to offer additional services.

Retention Specialist

Vialinx, Costa Rica                                                                                                                                                   

• Followed standard procedures for solving retention problems.
• Listened to concerns and offered alternative solutions.
• Learned, referenced and applied product knowledge information.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Determined customer needs by asking relevant questions and listening actively to the responses.

Debt Collector Agent

Encore Capital                                                                                                                                                          

• Copied, logged and scanned supporting documentation.
• Help consumers to get rid of old debts to work on credit for the future

Retention Specialist

Ballena Media                                                                                                                                                           

• Educated customers about the brand to incite excitement about the company's mission and values.
• Completed all point of sale opening and closing procedure
• Asked open-ended questions to assess customer needs.
• Actively pursued personal learning and development opportunities.
• Processed credit payments rapidly and accurately.

Family Court Direct  2021-2023

Enrollment Expert

In charge of helping customers with their family situations with documents an

Inglés 95%, Office, servicio al cliente y ventas