Ana Zumbado

Skilled Master Data Management Coordinator with bachelor’s degree in business management and 8+ years of professional experience. Seeks to employ top-class managerial and logical thinking skills with a practical approach to problem-solving. Disciplined and committed person, who relishes challenges. Excellent interpersonal and team-working capabilities, in constant search for personal and professional growth.

October 2020 - Present. Genpact Outsourcing Services. 

● MDM Item Coordinator (October 2021 - Present) 

- Accurately build and maintain Item reports. 

- Working and managing multicultural Teams. 

- Updating SOP´s for MDM Item Department. 

- Performance tracking of content through various channels via analytics and metrics. 

- Quality control 

- Reports automatization. 

- Developing new Continuous Improvement tools using Power Apps, Power Automate, Excel Macros, among others. 

- Analyze and manage data using Salesforce, AS400 and STEP/Stibo. 

- Provide Customer training to peers. 

- Provide a high level of customer service and client relations, based on outstanding communication and interpersonal skills.

- Auditing support requests, addressing issues or exceptions and following up to ensure corrections were made. 

● MDM Customer Analyst (October 2020 - September 2021) 

- Analyze and manage data using Salesforce and AS400 

- Provide Customer training to peers. 

- Auditing support requests, addressing issues or exceptions and following up to ensure corrections were made. 

- Verify and process MDM Customer domain support requests (creations, maintenance and Tax validations) 

- Provide support on the migration process from the United States to Costa Rica as required.

 February 2019 - March 2020. Grant Thornton Costa Rica. Transfer Pricing Consultant. 

- Prepare Transfer Pricing reports from different industries such as banking, manufacturing, logistics, among others. 

- Prepare economic analysis for intercompany transactions under the OECD Guidelines and the regulations in each jurisdiction. 

- Provide Customer Service. 

Universidad Estatal a Distancia 2015 – 2020 Bachelor’s Degree on (UNED) Business Administration

Universidad de Costa Rica 2010 – 2014 Bachelor’s Degree on (UCR) Imagenología Diagnóstica

Universidad de Costa Rica 2007 – Pending Bachelor’s Degree on (UCR) Computer Science