Inside Sales Engineer I - San José, Costa Rica - Emerson
Descripción
Responsibilities:
Quote Processing:
- Receive and process customer requests for quotes.
- Accurately upload request for quote/proposals in the business systems.
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the quote/proposal they need and at the time they need it.
- Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility.
- Accurately perform sizing and enter quote/proposals in the business systems. Send quote, sizing and other related documentation to the internal/external customers, as required.
- Contact internal customer care personnel to gather information required to resolve quote issues or to collect missing information at the data entry stage.
- Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure compliance with Emerson record retention and documentation procedures.
- Practice good phone skills in terms of the ability to open, manage and close a presales technical sales support call. Manage in a timely, accurate and proactive way each customer interaction.
- Assist other customer care personnel with correction of quote entry errors.
Process, Systems & Tools:
- Receive and process customer technical support requests.
- Maintain proficiency and utilize all of business systems required to enter and process quotes.
- Maintain accurate records of all activities related to quotes from receipt of the request for quotation (RFQ) to process completion. Understand and implement all aspects of Emerson document retention procedures.
- Ensure compliance with import/export, contract and government requirements. Screen quotes for compliance with Emerson Terms and Conditions, Agreements and standards.
Job Knowledge & Teamwork:
- Understand basics of Emerson products, model numbers, and price list.
- Understand and follow established processes in accurate data entry and process handoff.
- Provide backup and support for ISEs and Sales Team to maintain appropriate service levels.
- Provide consulting support to the Sales Facilitators/Order Management when processing an order.
- Perform other duties as required.
Basic Qualifications:
- Education:Bachelor's degree of Chemical, Mechanical, Electrical Engineering or any other engineering related fields.
- Experience:1 year of Customer service, data entry experience, or other related experience.
- English Proficiency (Written & Oral) Level, minimum must be B
- Must be willing to work on North America shift schedules upon business needs.
Preferred Qualifications:
- Experience: 3 years of Customer service, data entry experience, or other related experience.
- English Proficiency (Written & Oral) C
- Work experience associated with selling or supporting a technical product where there was a businesstobusiness relationship.
- Solid prioritizing and organizational skills along with being a selfstarter.
- Must be able to work well in a close team setting.
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