Technical Support Engineer - Heredia, Costa Rica - IBM

IBM
IBM
Empresa verificada
Heredia, Costa Rica

hace 5 días

Andrea Rodríguez

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Andrea Rodríguez

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Descripción
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.

Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Support Engineer, your role involves in-depth troubleshooting, incident management, and resolution of issues on customer's infrastructure. You are expected to handle support cases effectively, utilize monitoring and management tools, and document all actions with precision.

Required Technical and Professional Expertise

  • 4+ years of experience in Technical Support
  • Command Line Linux systems
  • Virtualization technologies (VMWare/Hyper-V)
  • Cloud Technologies (AWS/Azure)
Preferred Technical and Professional Expertise

  • RedHat experience
  • Kubernetes Container Experience
  • Shell Scripting (PERL/Shell)
Fluent level of English


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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