Core HR Delivery Partner - Heredia, Costa Rica - Citigroup

Descripción

The Data Mgt Ops Intm Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Ensures proper management for all cases assigned to the Core HR Delivery - Global EIB assignment groups within agreed SLA goals
• Performs analysis, validation, and documentation of current and future state in relation to employee data and payroll/compensation changes prior to and post completion of mass uploads
• Develops end-to-end understanding of Workday EIB, PECI, Integration processing, balancing incoming and outgoing EIB, PECI, Integrations
• Develops documentation to support system changes and update procedures accordingly
• Identifies process improvements and execute testing and implementation
• Participates in project/testing work as needed - creating, managing, and analyzing system documentation for testing
• Prepare reports and administrative requirements that may be required of the Core HR Delivery Global EIB team
• Independently provides internal and/or external market metric analytics to be utilized by entire function and/or client group.
• Applies professional judgment to analyze complex data for segmentation based on different customer behaviors.
• May focus on a specialized area of analytics.
• Reviews and analyzes various data management items including data quality issues, production reviews, data trending reports and metrics, as well as ad hoc investigations of the data repository.
• Uses discretion to recommend what queries and database reports would benefit client group.
• Prepares data quality reports and presents analytical findings to management that may have potentially broad business impact.
• Exchanges potentially complex/sensitive information.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Experience with Workday EIB and HR preferred
• Demonstrates thorough knowledge of products and services
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills and excellent attention to detail.

Education:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Data Management & System Operations

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.