Order Entry Analyst I - San José, Costa Rica - Emerson

Emerson

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

ROLE AND RESPONSIBILITIES
Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in corresponding ERP systems

Assist in the correction of orders and proactively communicate issues affecting speed and quality of orders

Follow the established standards and processes, check that all information supplied by the customer is correct and complete, to ensure the customer receives the product they need and at the time they need it

Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis

Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, Agreements and Standards

Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)

Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist and other quote-to-cash teams

Back up other team members depending on the business needs

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Education:
High School diploma is required

At least 1 year of work experience in data entry or related role

Experience working with customers and/or sales force is a plus

Fluent in English