IT Service Desk Engineer - San José, Costa Rica - Joby Aero, Inc.

Joby Aero, Inc.
Joby Aero, Inc.
Empresa verificada
San José, Costa Rica

hace 1 semana

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

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Descripción

Avionyx Overview:

IT Service Desk Engineer Job Overview:

An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems.

Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and deploy organization needed systems.

While still operating on a service desk ticketing system, this role will take on long term projects related to site development and end user systems.


Responsibilities:


OS Management (Focus - 40%)

  • Install and upgrade computer components and software as needed per team.
  • Responsible for operation and management of multiOS device management systems to deploy security updates, OS updates, and software.
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Linux Ubuntu OS deployments, automation, repair, and software load updating.

  • Cloud PC or AWS Workstation quick deployment VDI environments.
  • Drive encryption of all workstations and maintain records of inventory.

Service Desk Ticketing (Focus - 35%)

  • Manage service queues and route tickets to IT Infrastructure or Network as appropriate for higher tier support.
  • Complete sitespecific requests that require on premise smart hands.
  • Manage and order inventory as needed beyond forecasting for R&D team needs.
  • Primary focus on licensing and auditing user's vs cost.

Infrastructure (Focus - 15%)

  • Responsible for the maintenance, troubleshooting and smart hands of computer systems, network devices, servers, and conference media.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Provide documentation to IT staff for planning and implementing new or improvements to infrastructure.
  • Zoom & Microsoft Teams room AV administration, deployment, and vendor management.

Administration (Focus - 10%)

  • Zero-Trust & Role based permissions policy enforcement for access granting towards employees, contractors, and temporary hires.

Required:

What You Will Bring to the Table

  • Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • 35 years of IT service administration experience
  • Working knowledge of servers, ilo, and ups battery management
  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
  • Basic knowledge of scripting languages and automation tools
  • A proven track record of developing and implementing IT strategy and plans.
  • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
  • Familiar with security protocols and requirements as designated by regulators and auditors and make security recommendations.
  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.

Desired

  • IT Certs: CompTIA A+,
    Linux+, MS MCSA, MTA, Apple ACSP
  • Experience with Jira Service Desk & Integrations
  • Experience with R&D Test system environments
  • Experience with Intune / JAMF / Landscape MDM

Your Reward for Greatness

  • Stay fresh with our Flexible Schedule
  • Get a midyear bonus
  • Stay at home with our Telecommuting Options
  • Lunch is on us when you are at the office
  • Step up your English with paid classes
  • Get Training/Tuition subsidies for online learning
  • Stay connected with our Internet Subsidy
  • The Gym Subsidy should keep you fit and relaxed
  • Get there on time and effortlessly with the Transportation Subsidy
  • Go places with our Travel Opportunities across the US
  • Stay healthy with our Medical Health Plan
  • Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)
  • Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots
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