Technical Account Manager - Heredia, Costa Rica - Experian
Descripción
Full-timeEmployee Status:
Regular
Role Type:
Hybrid
Department:
Customer Service
Schedule:
Full Time
Company Description:
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the
100 "World's Most Innovative Companies" by Forbes Magazine.
Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
- What you'll be doing
- The Technical Account Manager is the primary technical point of contact for accounts and will be the liaison
- Primary responsibilities
- Acting as a single point of contact for technical consulting and assisting our Account & Project Managers, Product
- security updates and software support.
The Technical Account Manager will:
- Anticipate positive and negative impacts throughout the organization regarding proposed solutions
- Proactively test new configurations against existing client workflows to ensure no unforeseen client
client's technical needs to Experian, and Experian's offerings to the client- Primary post deployment technical contact for non-incident SaaS services during business hours
- Responsible for aggregating all nonincident xlient requests for changes to production and driving
prioritize and submit requests to change production configurations, promo codes, and content changesservices, and availability- Help ensure that the proper monitoring alarms are in place at the platform and client specific solution level
and help drive resolution to issues as required.- Participates in recurrent operational calls and status updates to ensure alignment across internal and
external stakeholders- Develop strategies to facilitate the continuous improvement of the customer's service
- Communicate a holistic change management schedule that includes patching, infrastructure, and solution
- Service availability, performance and trending
- Recommendations for improvement and best practices
- Track follow up items and timelines (defects, incidents, production change requests)
- Provide feedback to Experian Product Development teams to help identify potential new features or products
- Interface with other Experian resources including any delivery resources working on inflight
- Be the Technology Voice of all Experian Product, Platform and Technology
Qualifications:
- What your background looks like
- BS, BA in Computer Science, Computer Information Systems, MIS or relevant technology degree
- similar role.
- Experience with Software as a Service
- Proficiency in data modeling, data relationships, SQL queries, and optimization
- Ability to query ad hoc data in Mysql, Redshift, Dynamo DB, or other data structures
- Knowledge of APIs, REST or SOAP web services, JSON, and XML
- Familiar with AWS compute and storage services
- Realtime system monitoring and reporting via technology tools such as Splunk, AppDynamics, DataDog,
- Ability to identify and submit product enhancement requests
- Strong analytical and problemsolving capabilities; able to break complex technical hurdles into
- Comfortable speaking to internal or external technical and nontechnical audiences
- Must have the ability and desire to work in a highpressure, fastpaced environment and be able to handle
- Experience wi
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