Business Operation Lead - San José - Catenon

    Catenon
    Catenon San José

    hace 1 día

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    Descripción

    Descripción del cargo:

    Nuestra compañía es una empresa global de experiencia del cliente.
    Utiliza el poder de los datos para crear experiencias personalizadas y ejecutar estrategias mediante la creación de contenidos relevantes.
    Su misión es innovar y transformar la forma en que las organizaciones se relacionan con las personas, creando soluciones que impulsan la transformación digital de sus clientes.
    Actualmente y debido a su expansión están buscando un Líder de Operaciones en San José (Costa Rica).
    Reportando directamente al Gerente General, sus principales funciones serán:

    • Liderar la estrategia de servicio a clientes orientada a mantener un alto nivel de satisfacción que permita aumentar las oportunidades de negocio y fortalecer las relaciones en el tiempo.
    • Integrar e impulsar los valores de nuestra cultura organizacional centrada en las personas al liderar estrategias de Experiencia del Empleado que impulsen la fidelización y crecimiento del talento en la organización.
    • Implementar planes de acción basados en los objetivos de la región, estableciendo mecanismos que permitan identificar retos y oportunidades en todo el ecosistema.

    Requisitos y habilidades:

    • Profesional especializado y apasionado por la industria digital en sectores de Marketing, Publicidad y RRPP, Consultoría o afines.
    • Experiencia probada en roles de liderazgo de operaciones y equipos a nivel regional y multicultural, con responsabilidad transversal en proyectos, presupuestos y personas.
    • Experiencia en gestión empresarial, muy valorada en entornos Startup y/o proyectos de emprendimiento vinculados al desarrollo de nuevos negocios, se valorará la red de contactos.
    • Experiencia probada en procesos comerciales y consecución de planes de ventas en la industria de marketing digital, experiencia de consumidor, proyectos de transformación digital.
    • Conocimientos de portafolio de servicios de una agencia digital: conocimientos del mercado, servicios de MKT, comunicación y publicidad digital (CX, Branding, e-commerce, transactional, data-BI).
    • Valorable conocimientos en consultoría de proyectos digitales y transformación digital, así como venta consultiva.
    • Altas capacidades de presentación, negociación y gestión de conflictos a través de la comunicación asertiva y no violenta.
    • Nivel profesional y conversacional de Inglés.
    • Experiencia colaborando y liderando equipos de perfiles multidisciplinares con alto nivel de autogestión y estructuras de equipos horizontales, híbridos o remotas, basadas en relaciones profesionales de confianza que potencian la flexibilidad y productividad.
    • Comodidad para el uso diario de herramientas digitales para la gestión de proyectos y el liderazgo de equipos de trabajo.
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