Digital Operations Specialist, Wondery - Heredia, Costa Rica - Amazon Support Services Costa Rica SRL

Descripción

As a Digital Operations Specialist, you will take a handoff of content, metadata and marketing assets from creators and marketers and ensure timely and accurate publishing to all platforms, including 1st Party (Amazon-owned platforms, such as Amazon Music or ) and 3rd Party (such as Apple Podcasts or Stitcher) platforms, both for ad-supported content and premium Wondery+ distribution.

For new shows, you will setup RSS feeds and distribute them to 3rd Party services, and create and manage show presences on 1st Party platforms.

You will work closely with marketing and business stakeholders to execute complex windowing strategies for content across ad-supported and premium platforms, and with product and customer service to triage and remediate production issues in the field.

Key job responsibilities

• Manage content publishing to & curation of and Wondery+, including the site home page, show pages, and other editorial content and features
• Manage and execute library maintenance projects, such as bulk reviews and updates to library episodes across Wondery's portfolio
• Oversee flawless publishing of content for Wondery original podcasts through hosting platforms (i.e. Art19), Apple Podcasts Connect, thirdparty distribution outlets, and Amazonowned services
• Review published episodes on a variety of platforms for quality assurance
• Coordinate with Content and Production team to ensure ontime publishing of all content to all required platforms
• Work closely with Ad Operations to ensure content publishing aligns with sales objectives
• Work closely with Marketing to ensure content publishing aligns with marketing objectives
• Work closely with Head of the Production
• Work closely with Product Management team to ensure content publishing strategy aligns with product and business objectives, publish content to enable testing of new products and product features, and provide feedback and input that drives improvements to the overall content workflow
• Ensure clear communication to all stakeholders when there are delays with execution
• Other duties as assigned

About the team
Wondery, an Amazon company, is a premium podcast studio known for character-driven, binge-worthy stories including Dr.

Death, British Scandal, Even the Rich and Business Wars, as well as distribution of hit partner shows SmartLess, Morbid, and How I Built This.

Wondery was behind eight of the "Top 25 New Shows of 2022" (according to Podtrac) and is the #2 podcast network in the US (according to Podtrac and Triton) including Twin Flames, Fed Up and Will be Wild.

Over 50 shows from Wondery have hit #1 on Apple Podcasts. Many Wondery podcasts have been adapted for scripted television or streaming series, including Dr. Death and Joe vs Carole on Peacock and The Shrink Next Door and WeCrashed on Apple TV+. Wondery has gained critical acclaim and commercial success for its immersive approach to sonic, emotionally driven storytelling. The Wondery app offers a unique, personalized, podcast-first listening experience, including access to its premium offering Wondery+.

With Wondery+, fans get a premium listening experience, including exclusive podcasts, early access to new episodes of hit shows, ad-free listening, merch discounts, live streamed events, and more.

We are open to hiring candidates to work out of one of the following locations:

Heredia, H, CRI

BASIC QUALIFICATIONS

• 2+ years of program or project management experience
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• English level C1 or equivalent

PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent
• 2+ years experience implementing repeatable processes and driving automation or standardization