Professional Services Project Coordinator - San José, Costa Rica - Splunk Inc

Descripción

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Project Coordinators lead customers, partners and Splunk teams through the implementation of projects using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to manage a portfolio of light to medium complexity projects and have associate level experience in project management standard processes, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking. Our goal is not only to make our customers successful, but to take your project management abilities to the next level.

Responsibilities:

Responsible for project kickoff and closure activities

Coordinate with customers for schedule availability and submit resource requests for technical delivery

Understand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)

Partner with other PS stakeholders to ensure scope is delivered timely and within budget

Build and maintain technical project plans outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)

Provide timely and accurate status updates to all customer, partner and Splunk stakeholders upon request

Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer

Maintain and foster Splunk, partner, and customer relationships

Identify and promote opportunities for Splunk products and services to meet additional customer requirements

Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning

Manage various operational reports to support data hygiene within FinancialForce

Manage Estimated vs. Actual time delivery through timecard review and reconciliation

Desired Skills and Experience:

2+ years project management or service delivery management experience in a customer facing role

Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies

Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations

Excellent verbal and written communications skills

Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team

BA/BS preferred in business management, computer science, computer engineering or equivalent work experience

Experience working for a software vendor preferred

Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets

Shift Schedule(s):

6:00am CST - 3:00pm CST (AMER East)

10:00am CST - 7:00pm CST (AMER West)

7:00am CET - 4:00pm CET (EMEA)

9:00am CET - 6:00pm CET (EMEA