Client Service Manager - Punta Arenas, Costa Rica - Snaphunt

Descripción

The Offer

• Opportunity to make a positive impact
• Opportunity within a company with a solid track record of performance

The Job

The Client Service Manager works as part of the International Programs Team—a team of 3-6 people, and reports to the Director of International Programs. The Client Service Manager works to improve overall international programs, sell Spanish classes, tourism services, and ensure excellent program management. The Client Service Manager works closely with international learners, clients, and volunteers providing in-country support, sales, client service, class scheduling, housing, travel, and responding to any other needs that clients have.

You will be responsible for :

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Handling inbound calls and emails in a professional manner.
• Resolving client inquiries and requests and ensuring strong client satisfaction.
• Being in charge of all participant management which includes: - Sales and client service - Airport pick-up - Orientation & Welcome - Housing support and problem solving - Sending emails, answering phones, and updating the CRM system - Scheduling: Volunteers, Spanish classes, family-stays - Travel details (Flights, hotel, arrival, departure, etc.)
• Assisting with reports on a regular basis using Microsoft Excel: Monthly program registration, Weekly Arrivals, Families & Beds, Spanish class schedule, and participant feedback summary
• Collecting payments, basic invoicing, and proactively liaising and working with the Academic and Accounting departments.

The Profile

• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Education and Hospitality industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You are adaptable and thrive in changing environments
• You pay strong attention to detail and deliver work that is of a high standard
• You have a Bachelors Degree
• You are Bilingual (English/Spanish) in order to liaise with the Stakeholders of the region
• You have passion for traveling and helping others
• You have excellent computer skills including Word and Excel

The Employer

Our client is a leading organization in study abroad and educational travel. Our client is an internationally accredited organization with 4 locally based institutes in 3 of the most beautiful countries in the world—Costa Rica, Guatemala. and Peru.