Senior BOS Analyst - Heredia

Job summary

We are looking for a detail-oriented professional who enjoys analyzing performance and driving improvement to join our team and play a key role in enhancing the customer experience for leading restaurant franchises.

Responsibilities

• Conduct virtual audits and evaluations of restaurant staff through video calls.
• Analyze various performance metrics (customer service, compliance, procedures).
• Generate detailed reports and dashboards with your findings.
• Present data-driven insights and feedback to managers and leaders to support their training and development goals.

Qualifications

• Strong analytical and observation skills.
• Excellent communication skills, both written and verbal.
• Ability to provide constructive feedback objectively and professionally.
• Proficiency with basic office tools (MS Office, Google Workspace).
• High level of responsibility and ability to work independently.
• Previous experience in quality assurance, auditing, or a BPO environment is a plus.

Descripción del trabajo