Technical Solutions Rep - San José, Costa Rica - DXC Technology

DXC Technology
DXC Technology
Empresa verificada
San José, Costa Rica

hace 6 días

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

beBee Recruiter
Descripción

_ Responsibilities:
_

  • Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
  • See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.
  • May act as a mentor to lower level employee working on similar hardware and software.

_ Education and Experience Required:
_

  • High school education or equivalent. Typically requires 3 5 years general experience, or equivalent combination of Experience and college level education.

_ Knowledge and Skills:
_

  • Superior skills both written and verbal communication.
  • Experience in customer facing role, remote support, telephone, e
- support, e-chat or similar.

  • Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line for example, Proliant related storage.
  • Collaborates with CC and SCE peers on resolving issues.
  • Knowledge and experience using Knowledge Management systems.
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