Trabajos

    trilingual (french/english/spanish) customer service multi client group - San Francisco District, Costa Rica - Bosch

    Bosch
    Bosch San Francisco District, Costa Rica

    hace 20 horas

    Bosch background
    De jornada completa
    Descripción

    Job Description

    Job Purpose:

    The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:

  • Coordinate Emergency Response Support
  • Roadside Assistance
  • Stolen Vehicle Tracking
  • Remote Door Unlock/Lock
  • Account Management
  • Concierge Services

    • Essential Functions:

  • Respond to incoming calls from customers and provide accurate answers and guidelines related to the Automotive Multi-Client programs.
  • Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).
  • Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.
  • Develop customer relationships that contribute to business objectives and promote customer loyalty.
  • Research and resolve customer questions and issues to ensure customer satisfaction and retention.
  • Troubleshoot account related issues and submit incident tickets using a web based system to escalate customer issues as needed

    • Qualifications

  • Trilingual(French/English/Spanish) 90% Proficiency
  • Minimum of High School Diploma
  • 2 years of experience working in a call center environment
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Office and web based applications
  • Knowledge of customer service
  • Strong interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work in a fast-paced environment with daily work processing deadlines
  • Ability to work effectively without supervision
  • Strong in leadership, empathy, communication, and team orientation
  • Ability to be flexible and adaptable to support operational needs

    • Additional Information

  • Bilingual(English/Spanish) 90% Proficiency
  • Minimum of High School Diploma
  • 2 years of experience working in a call center environment
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Office and web based applications
  • Knowledge of customer service
  • Strong interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work in a fast-paced environment with daily work processing deadlines
  • Ability to work effectively without supervision
  • Strong in leadership, empathy, communication, and team orientation
  • Ability to be flexible and adaptable to support operational needs
  • Bosch

    customer service team lead-multi client program

    hace 20 horas

    Bosch San Francisco District, Costa Rica De jornada completa

    Job Description · Position Summary · The Customer Service Team Lead will act as a contact point for all aspects of operations within their responsibilities. Supervise team to complete daily tasks. The person has to be reliable and confident. · General Job Responsibilities · The ...