- Monitoring alarms and tickets from network devices, ranging from Layer 1 transport (DWDM, SONET) to Layer 2/Layer 3 (routing/switching, IP, MPLS) in a multi-vendor and multi-customer environment
- Work with multiple monitoring (Federos Assure1, SolarWinds Orion, LogicMonitor), ticketing (Siebel, ServiceNow), and CRM tools to effectively monitor and identify events in the network and respond/resolve incidents
- Call service provider or customer or vendor for ticket escalation.
- Work with multi-vendor platforms and associated management tools and EMS/NMS systems, including Fujitsu, Cisco, Juniper, and Calix hardware and software.
- Prioritization, classification and escalation of incidents according to Standard Operating Procedures
- Communicate critical information to management, users, and customers, as necessary
- Ensure Service Level Agreements are maintained
- The position will require shift-work to support the customer requirements for 7x24x365 support
- Minimum 2 years' experience in network communications field, preferably troubleshooting layer 1, layer 2 networks
- Knowledge or Experience in 24/7 NOC or Operations environment
- Basic knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching
- Knowledge of telecommunication technologies (SONET, DWDM, OTN)
- Strong communication ability, both verbal and written
- Develop and follow detailed work instructions and processes
- Ability to be responsive and successfully deal with multiple tasks while under pressure
- Strong analytical and problem-solving skills
- Strong interpersonal skills and experience working with cross-functional teams
- Associates/Bachelor's Degree in a related field
- Fujitsu, Juniper, Cisco, Nokia vendor experience
- SD-WAN, WAP, firewall, router
- Industry Certifications (CCENT, CCNA, CCNP, JUNOS, JNCIA, etc)
- ITIL V4 Foundation
-
NOC Frontline Engineer
hace 1 semana
Fujitsu Heredia, Costa Rica Paid WorkJob Description · Fujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) frontline engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of monitoring and isolating faults and notifying the ...
-
Application Support Engineer I
hace 4 horas
Smarsh Heredia, Costa Rica De jornada completaWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + commu ...
-
Security and Compliance
hace 16 horas
Microsoft San Jose, Costa Rica De jornada completaOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Security and Compliance
hace 1 día
Microsoft San Jose, Costa Rica De jornada completaOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
NOC Frontline Engineer - Heredia, Costa Rica - Fujitsu
hace 4 días
Descripción
Job Description
Fujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) frontline engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of monitoring and isolating faults and notifying the customers of events and tickets. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management on a daily basis. This position is for a level 1-2 engineer, and the candidate should be flexible for any or all shifts, including off shifts and weekends, although we will check with their preference.
Accountabilities
Qualifications
Required
Desired