Help Desk Support Specialist - San José, Costa Rica - TransPerfect

TransPerfect

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Position responsibilities:

Providing exceptional IT Services to TransPerfect employees
Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
Responding to support requests on a daily basis
Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

Essential skills and experience required:

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
Knowledge of Mac OS X
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity
DHCP, DNS, Cabling, etc.
Knowledge of Virus and Spyware removal techniques
Ability to quickly diagnose and fix problems
Ability to open a computer and replace defective components
Ability to operate in a dynamic, fastpaced environment
Ability to work in a teamoriented, collaborative environment
Exceptional written, oral and interpersonal communication skills
Exceptional customer service orientation
Must be detail oriented

Valued but not required skills and experience:

Working knowledge of a past Helpdesk/Support Ticketing system
Experience with Microsoft Active Directory

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.

Employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.