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- Configure and support monitoring tools and foundational collaboration applications, including Office 365, SharePoint, and Teams; install business applications, and perform ongoing hardware and software upgrades to ensure security and reliability. (35%)
- Design, configure, and implement server and storage solutions to support various projects and maintain operational capacity for local and global applications. (25%)
- Deliver comprehensive operational support for regional network services that facilitate customer access to revenue-generating applications and colleague access to essential systems, with minimal assistance from senior engineers in critical situations. (25%)
- Create and maintain technical documentation, asset inventories, and configuration details. (5%)
- Analyze vendor invoices for accuracy, manage inventory, and place equipment orders. (5%)
- Seek opportunities for knowledge and skill enhancement. (5%)
- 3 to 5 years of relevant experience.
- Associate Degree in Systems Engineering or a related field is required.
- Certifications such as VMWare VCP-DCV, MCSA: Windows Server 2012/2016, Azure Associate, VCSA, ITIL Foundation, LPIC1, HashiCorp Certified: Terraform Associate, and AWS Certified Developer - Associate are preferred.
- Ability to follow instructions and seek clarification when necessary.
- Basic mathematical skills are required.
- Attention to detail and accuracy in tasks.
- Effective communication skills to convey necessary information clearly.
- Capability to create and deliver formal presentations.
- Strong interpersonal skills to work effectively in a multicultural environment.
- Excellent organizational and time management skills, with a focus on task completion.
- Ability to work constructively under pressure and manage high workloads and deadlines.
- Commitment to maintaining ethical and organizational standards in business activities.
- Ability to work independently with minimal supervision.
- Confidentiality in handling sensitive information is essential.
- Ability to build strong working relationships with colleagues.
- Empathy towards the needs and concerns of others.
- Quick adaptability to new systems and technologies.
- Advanced proficiency in relevant computer applications.
- Non-standard work hours or overtime may be required based on business needs.
- On-call availability may be necessary.
- Professional office environment.
- Some travel may be required.
- Elective Benefits: Tailored programs to accommodate your lifestyle.
- Career Growth: Accelerate your professional development with formal leadership programs and on-demand courses.
- Personal Well-Being: Enhance your financial, physical, and mental health through various seminars and events.
- Diversity, Equity & Inclusion: We value every voice and celebrate our global diversity through inclusive education and equitable growth opportunities.
- Global Networking: Connect with new colleagues through our onboarding program.
- Community Engagement: Participate in peer-led communities and local volunteering initiatives.
Technical Systems Architect - San José, Costa Rica - TD SYNNEX
Descripción
Job Purpose:
The role involves the independent design, configuration, and support of essential systems infrastructure, encompassing both hardware and software components. This includes managing network and security configurations for on-premise and cloud-based solutions. The position supports senior engineers in the development and maintenance of complex infrastructure that is critical to operations. Proficiency in automated delivery tools, such as Terraform, is essential. The engineer will provide primary support for virtual desktop infrastructure solutions including Citrix and VMWare, as well as Office 365, SharePoint, and various server and storage platforms like Windows, Linux, AIX, Pure Storage, and EMC Storage. Responsibilities also include evaluating, testing, and applying security patches and bug fixes as necessary, ensuring that failover solutions are in place and tested to maintain business continuity. The engineer will offer global support to troubleshoot compute and storage infrastructure outages and assist in diagnosing application issues. Backout plans must be developed and ready for execution in case of implementation challenges. Continuous skill enhancement and staying updated with technological advancements are expected. The role may also involve providing technical mentorship to junior engineers.
Responsibilities:
Knowledge, Skills, and Experience:
Working Conditions:
What's In It For You?
We are an equal opportunity employer committed to building a diverse team that represents various backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.