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    Education Support Representative - Heredia, Costa Rica - Straumann

    Straumann
    Straumann Heredia, Costa Rica

    hace 3 días

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    De jornada completa
    Descripción

    Position Summary

    The Education Support Representative is the key individual for education support in a fast-paced environment, collaborating with the Education Department team and focusing on assisting French-speaking customers in Canada. Responsibilities include providing technical support and customer service for education offerings. Ideal candidates are team-oriented with solid administrative and computer skills and a deep understanding of the dental industry.

    The Education Support Representative reports to the Customer Service Manager.

    Job Responsibilities

    • Coordinate with Education planners for local and national programs assistance.
    • Provide prompt responses to SKiLL inquiries via email and telecommunication.
    • Act as the primary contact for education customer service, addressing inquiries and providing support.
    • Support customers in setting up accounts on the SKiLL platform.
    • Deliver exceptional customer service through calls and information provision.
    • Handle data processing for customer information and analytics.
    • Utilize CRM for customer information lookup and validation.
    • Create prospect numbers for event registration processes.

    Minimum Qualifications

    • 1-2 years in customer service or education support role.
    • 1-2 years in a professional work environment.
    • Bachelor's Degree or equivalent work experience preferred.

    Required Knowledge and Skills:

    • English and French speaking mandatory.
    • Exceptional interpersonal and communication skills.
    • Strong time management and organizational abilities.
    • Detailed-oriented with multitasking skills.
    • Problem-solving and customer service skills.
    • Ability to work in a fast-paced, cross-functional team environment.
    • Advanced MS Office skills; SAP and Cvent proficiency preferred.
    • Understanding of event planning and LEAN Office Management.

    Work Environment & Physical Demands

    • General office environment with occasional travel and ability to lift up to 25 pounds.

    All qualified applicants are considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

    Employment Type: Full Time

    Alternative Locations: Costa Rica: Heredia

    Travel Percentage: 0 - 10%

    Requisition ID: 12683

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