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    • Servicio A El Cliente - San José - Barcelo San Jose

    Barcelo San Jose
    Barcelo San Jose San José

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    Default job background
    Descripción

    Descripción del Puesto

    La persona que ocupe este puesto brindará información general de los servicios disponibles en el hotel, incluyendo horarios y restricciones.

    Asimismo, brindará soporte a huéspedes y clientes que requieran información de servicios externos al hotel, como transporte, tours y otros.

    Se requiere coordinar y confirmar servicios de transporte hotel-aeropuerto, así como brindar información relacionada con tours disponibles y gestionar reservaciones cuando sea necesario.

    El candidato ideal deberá tener una excelente atención al cliente y ser capaz de manejar situaciones de alta presión.

    Además, se requiere la capacidad de realizar procesos de check-in de grupos y clientes VIP o My Barceló, así como coordinar cortesías para habitaciones.

    Es importante destacar que se debe manejar BEA y enviar mensajes de bienvenida a clientes My Barceló.

    Por último, es fundamental poder realizar cobros y facturación de servicios vendidos, y cumplir con cualquier otra actividad asignada por Gerencia.

    Requisitos del Puesto

    • Bachiller en educación media
    • Estudiante de Adm. Hotelera, Turismo o carrera afín deseable
    • Estudios técnicos en servicio al cliente, inglés o secretariado

    Experiencia Deseada

    • 1 año mínimo en puestos similares

    Habilidades Deseadas

    • Responsable
    • Proactivo
    • Puntual
    • Ordenado

    Área del Puesto

    Hotelería

    Ubicación del Puesto

    Uruca, San Jose, Costa Rica

    Nivel Académico

    Bachillerato Secundaria

    Nivel de Cómputo

    Office Básico (Word, Excel, Outlook)

    Idiomas

    Inglés: 90%

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San José