Customer Service Advisor - Heredia, Heredia

Job summary

Huntsman is seeking a Customer Service Advisor to support the Polyurethanes Division located in San Jose, Costa Rica. The CSA must be knowledgeable in systems, policies, and products within the business, while managing orders from receipt through delivery.

Responsibilities

• Manage day-to-day relationships and orders for assigned customer accounts, providing professional, trustworthy, and proactive service.
• Handle customer orders, issues, product returns, cancellations, complaints, quotes, documentation requests, and same-day order entry.
• Demonstrate product knowledge and recommend alternatives when appropriate.
• Manage escalations and fee negotiations, ensuring timely resolution of issues.

Qualifications

• 3+ years of customer service experience with a strong focus on customer engagement
• Written and spoken proficiency in English (B2+) and Spanish.
• Strong organizational, communication, and decision-making skills.

Descripción del trabajo