Business Analyst I - San José, Costa Rica - Object Technology Solution

Andrea Rodríguez

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Andrea Rodríguez

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About us:

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.

Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India.

These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support.

OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.

Our focused technologies are:

  • Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
  • Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
  • QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
  • Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
  • Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)
  • Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses.
  • Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.
  • Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives.
  • Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement.
  • Maintain expertise in understanding product licensing terms and conditions and comprehensive knowledge of employers products.
  • Make decisions on completing analysis based on the specific customer contract and report submitted.
  • Work with internal teams to ensure appropriate updates to customers records occur in internal systems.
  • Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.
  • Identify gaps and initiate projects to improve quality and review processes.
  • Identify work streams that can be automated and standardized to maximize efficiency and quality.
Identify and transition other processes to the ELA team


  • Bachelors in Business Administration, Finance, Law or Accounting preferred.
  • Experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.
  • Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.
  • Experience performing basic commercial contract analysis preferred.
  • Strong auditing, analytical and problem solving skills required.
  • Experience working successfully within the software/technology sector and in a global matrixmanaged environment.
  • Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fastpaced dynamic environment.
  • Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.
  • Ability to clearly communicate complex licensing concepts and collaborate professionally with internal crossfunctional teams including Sales, Sales Operations and Legal.
  • Confidence to interact with all levels; drive to results; team player and professional personality.
  • Exceptional interpersonal, written English and verbal communication skills.
  • Proficiency using MS Office, especially MS Excel is required.
  • Oracle skills considered a plus.

Job Information:

Job Opening ID




San José

Costa Rica
***Zip/Postal Code


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