- Ensure the timely completion of new client setup and maintenance of existing accounts for invoicing purposes for clients.
- Collaborate with sales, sales support, finance, pricing, and others to obtain information necessary for account set up, maintenance, monthly billing processes, and ad hoc billing adjustments.
- Receive research and respond to incoming billing-related questions. Provide information, explain policies and procedures, and facilitate a resolution.
- Create billing worksheets containing relevant data and instructions to be processed.
- Using billing worksheets, process billing adjustments and manual billing requests in accordance with company policies, procedures, and timelines.
- Lead efforts to create billing workflow tools designed to automate billing data gathering processes and increase billing process efficiency.
- Assist cross-functional teams with driving billing system deployment strategy and requirements.
- Prepare and/or process billing-related documentation. Review documents for accuracy and completeness, and update information and/or evaluate against relevant policies.
- Provide professional and courteous interactions with sales and other teams.
- Complete special projects as required.
- Perform other duties as assigned.
- Minimum 3 years of billing/OTC experience.
- Strong technical skills and ability to learn systems quickly.
- Strong analytical skills and ability to process information logically.
- Outstanding organizational skills and attention to detail.
- Self-motivation with a drive for excellence.
- Strong oral and written communication skills.
- Ability to communicate clearly and work well with others in a team environment.
- Ability to interpret written client contracts.
- Oracle E-Business or ERP System experience – preferred
- Excel skills - preferred
- Advanced English level.
- Bachelor's degree preferred, with Accounting/Finance concentration desirable.
Billing Administrator - Heredia, Costa Rica - Experian
Descripción
Job Description
As the Billing Administrator for Experian, you will be responsible for the compilation, management, and use of billing data, contract provisions, and pricing constructs across multiple systems to support client billing and invoicing. You will assist with ongoing efforts to improve the efficiency and accuracy of the billing processes. Other responsibilities include participation in teams responsible for creating end-user requirements for billing platform enhancements and billing workflow management process improvements.
Key Responsibilities:
Qualifications
Communication:
Education:
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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