Experience Lead - Puerto Viejo de Talamanca, Costa Rica - Selina

Descripción

Description

Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

What you will be doing

Responsible for communicating the different Tours & Travel products and services during the check in process
Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
Responsible with supporting guests in case of any question/concern needed regarding an T&T product
Manage receptionists tasks on the night shift
Process all guest check-ins and early check outs
Review receptionists' reports
Obtain clean and organized reception
Accounting reports as required
Ensure to complete the logbook
Check all the Complete Registration Cards to make sure to have all the Id ́s and personal information of our arrival guests
Perform adjustments and corrections and rectify all PMS problems that occur during night shift
Verify that all registered guests have the payment applied correctly in the PMS
Prepare of End of day procedure
Make sure that all the arrivals for the following day are already assigned
Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
Check all accounts of guests who check out the next day
Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
Ensure standards of customer service
Ensure the good conditions of reception equipment
Must be able to perform the full night audit if needed
Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
In case on Events or Parties, is mandatory of coordinate all the security team
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

What you need for the role
1-2 years of experience in reception
Team management
Bilingual
Knowledge of PMS system
Tourism /Hotel management background

What can you expect

Competitive salary
Performance bonus
No dress code
Pet-friendly (as long as your pet is friendly)
Multiple online training opportunities
Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
Have your birthday off
Amazing referral program with cash and global holiday packages; we know you hang out with other great people
Extra country-specific benefits; we can tell you more during the application process