Noc Analyst Ii - Santa Ana, Costa Rica - Nitel

Nitel

Empresa verificada

Santa Ana, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

The role

Schedule/Available Shifts:

8AM 5PM Tuesday Saturday
1PM 10PM Monday Friday

What you'll do

Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
Document all networkrelated activities in ticketing system.
Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities.
Provide a single point of interface to internal and external clients on issues pertaining to our SD-WAN, MPLS, Internet, VoIP, and other managed services.

what you'll bring to succeed

Bachelor's degree in a technical discipline and/or minimum 2 years' relevant experiences required
Experience in NOC operations and process management including working in ticketing systems [Service Now, Remedy, Salesforce, etc]
Organization skills, a detailoriented mindset, and the ability to effectively handle concurrent projects
Ability to work 1st or 2nd shift work hours, especially weekends, and participate in a rotating oncall schedule
Ability to work in a fastpaced environment with limited supervision
Knowledge and usage of SolarWinds, PRTG, SevOne, Cacti, Libre or similar monitoring tools
Thorough understanding of layer 2/Layer 3 routing/switching including routing protocols, ACL, filtering.
Proficiency with basic network troubleshooting tools ping, traceroute
Proficiency with CLI environments for network equipment.
Proficiency with IP addressing and subnetting
IPv4 and IPv
In depth experience with T1, T3, OCn, Sonet, Ethernet, and Fiber delivery & troubleshooting
Exposure to Carriergrade Ethernet Testing & Troubleshooting [including RFC 2544 or related]
Current CompTia Network + certification a plus

what success looks like

Quality Control:
You will ensure that customers receive the exact product/service (equipment, bandwidth, throughput, etc.) ordered