Telecommunications Engineer - San José, Costa Rica - TD SYNNEX

TD SYNNEX

Empresa verificada

San José, Costa Rica

hace 5 días

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Purpose of the position
Provisioning of an efficient, profitable and reliable VoIP Unified Communications, Contact Center and Call Recording technologies.

Implementation and operation of a centralized Unified Communications - Contact Center infrastructure including the corresponding components like gateway routers, Asterisk Cisco and MS-Teams voice technologies servers and CTI integration with CRM solutions.

Essential Duties and Responsibilities

Administration of Cisco Voice Network including: CUCM, Unity, GW-Routers and SIP Proxy
Administration of Call Recording
Technical training of End users
Monitoring and optimization of Cisco Voice infrastructure to insure and improve efficiency and profitability
Problem analysis and problem solving of voice issues, reporting, Call flow and Unified Communications issues
Independent coordination and realization of Projects in Voice and Contact Center environments
Independent evaluation IPT / VoIP technologies with regards to beneficial and efficient implementation within the TD SYNNEX Group

Knowledge, Skills, and/or Abilities Required

University Degree in Telecoms Engineering, Computer Science, Engineering, or related discipline; equivalent experience acceptable
Certified CCNA
3 Years of related experience in design and administration of Cisco IPT solutions
Extensive working knowledge of VoIP Products and platforms, FreePBX and Asterisk
Basic understanding of the Linux command line structure.
Advanced knowledge of personal computers is required, as is proficiency in the operation of Microsoft Office products, specifically Excel
Good experience with TCP/IP and the ability to troubleshoot to the packet level
Working knowledge of network switches, routers, and VoIP preferred.
Linux Certifications are considered an asset.
Proficiency in MS-Office products
Knowledge in Local and Wide Area Networking
Able to work effectively in a Multitasking environment
Able to effectively communicate in English
Willingness to travel

Work Environment and Contacts

Normal office environment located in San José, Escazú Costa Rica.
Contacts to TD-TD SYNNEX employees and managers
Contacts to external Service Provides and Consultants

What's In It For You?
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Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
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Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
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Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for