- Entender las necesidades de los diferentes grupos de clientes en términos de funcionalidades, conocimiento y capacitación de nuestras plataformas de e-commerce
- Desarrollar análisis de datos que reflejen escenarios de casos de servicio al cliente, desempeño y adherencia de clientes, así como propensión de abandono
- Implementar programas de comunicación y seguimiento para lograr la conversión y retención de clientes
- Desarrollar escenarios de comunicación de avance y control con base en los resultados comerciales
Requisitos: - Estudios universitarios concluidos en Administración o carrera afín
- Experiencia de manejo de bases de datos y tecnología
- Conocimiento del modelo comercial de plataformas de E-commerce y campañas de comunicación
- Conocimiento avanzado de Office 365
- Dominio intermedio del idioma Inglés
- Conocimiento básico de UX UI Habilidades:
- Orientación al cliente
- Liderazgo
- Manejo del cambio
- Comunicación asertiva y oportuna
- Influencia
- Toma de decisiones
- Resolución de conflictos
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especialista en retención y conversión e-commerce - Heredia, Costa Rica - FIFCO
Descripción
Descripción:
Desarrollar una relación entre nuestros clientes, área comercial y área técnica (Plataformas y TI) en términos de conocimiento de funcionalidades, capacidades y ventajas comerciales que permita la conversión y retención de clientes activos en las plataformas de e-commerce.
Responsabilidades: