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    • Agente De Servicio Al Cliente - San José - Marriott International, Inc

    Marriott International, Inc
    Marriott International, Inc San José

    hace 6 días

    Marriott International, Inc. background
    Descripción

    **Job Title:** Guest Experience Expert

    We're looking for a skilled and enthusiastic individual to join our team as a Guest Experience Expert.

    **Job Summary:**
    In this role, you will be responsible for delivering exceptional guest experiences by providing personalized services, resolving issues, and exceeding guest expectations. You will be the face of our hotel, creating unforgettable memories for our guests and driving business results through excellent service and engagement.

    Key Responsibilities:

    • Deliver personalized services to guests, including check-in, check-out, and concierge services.
    • Resolve guest issues promptly and professionally, ensuring a seamless experience.
    • Exceed guest expectations by anticipating their needs and offering tailored solutions.
    • Work closely with colleagues to ensure seamless communication and collaboration.
    • Maintain a clean and safe work environment, adhering to company policies and procedures.
    • Provide feedback and suggestions for process improvements, ensuring continuous excellence.

    Requirements:

    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
    • Strong problem-solving and conflict resolution skills.
    • Flexibility and adaptability to meet changing guest needs.
    • Basic math skills and accuracy when handling cash and credit transactions.

    What We Offer:

    • A competitive salary and benefits package.
    • Ongoing training and development opportunities.
    • A dynamic and supportive work environment.
    • The chance to work with a global leader in hospitality.
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