Global Workforce - Heredia

Job summary

We are seeking a Resource Manager with a strong background in workforce planning, resource allocation, and talent operations to join our Global Resource Management team.

Responsibilities

• Coordinate the global assignment of consultants and partner resources to meet project requirements while balancing availability, skills, and business needs.
• Collaborate with regional and functional leaders to forecast demand, identify resourcing gaps, and support long-term capacity planning.
• Maintain and analyze data, dashboards, and reports to provide clear visibility into staffing metrics and business performance.
• Facilitate pipeline and demand review meetings, providing insights on risks related to over/understaffing and skill shortages.
• Partner with Professional Services, Finance, Legal, and Delivery Enablement teams to ensure accurate data flow and alignment on priorities.
• Support onboarding and ramp-up of new consultants, ensuring they are fully trained and integrated into the Resource Management process.
• Contribute to continuous improvement initiatives that streamline processes, increase transparency, and enhance the consultant experience.

Qualifications

• 2,5–5 years of experience in Resource Management, Workforce Planning, Staffing Operations, or HR Project Management, ideally within a global or professional services environment.
• Proven ability to analyze data, generate insights, and manage dashboards and reports.
• Proficient in Excel, PowerPoint, Word, Google Workspace, and Miro.
• Adv. Eng lev
• Highly organized, detail-oriented, and customer-focused, with a passion for operational excellence.

Descripción del trabajo