Csx - Business Intelligence Program Mgr - San José, Costa Rica - Splunk

Splunk

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.

If you become a Splunker, we want your whole, authentic self, what we call your "million data points".

So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

The CSX BI Program Manager will be working cross-functionally with key stakeholders and teams across the organization to understand and define key business metrics and data availability that tie to customer impact, productivity, employee impact, and transformational initiatives.

Responsibilities Include:

Partner with CS functional leaders and BI representatives to identify key business metrics
Translate business requirements into clear and concise functional specifications for technical BI teams
Document metric review cadence and their data sources
Assist in driving overall data analytics strategy to ensure certified data is curated and made available for reports/dashboards for our business partners/leaders
Assist GTMO teams to identify and prioritize CS data ingestion into Snowflake data warehouse, data validation/certification, and curation
Serve as a liaison between business partners and technology teams having oversight of all CS reporting data needs ensuring the prioritization and that proposed solutions align with the organization's strategic goals and technological capabilities
Analyze business operational results and provide recommendations for improvements
Support any adhoc data needs for QBRs, ELT and board meetings
Ensure MBOs (Management by Objectives) are defined, tracked and data made available to applicable management levels

Qualifications/Desired Skills:

Bachelors or Master's degree preferred
3 or more years of demonstrated ability in Customer Success/Services in an Enterprise Software and/or Cloudbased Services company
Strong analytical and problemsolving skills to interpret large data sets and identify patterns or trends
Experience with data modeling and data presentation
Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration
Must have experience developing pivot tables within Excel or Google Sheets
Experience with Tableau and/or Salesforce is highly desireable
Tools Familiarity: Snowflake, Gainsight, Jira, Excel, Google Sheets

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing.

We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.

Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.

We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range
Costa Rica

Base Pay:
CRC 28,000, ,500,000.00 per year