Business Analyst I - Heredia, Costa Rica - Object Technology Solution

Object Technology Solution

Empresa verificada

Heredia, Costa Rica

hace 2 semanas

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

OTSI (Object Technology Solutions, Inc) has an immediate opening for a Business Analyst I

BUSINESS ANALST I (HEREDIA)

MAJOR RESPONSIBILITES:

Program enquiry Management and trouble shooting.
Support all core operational requirements through case ownership and closure, meeting KPI

SLA's

Provide suggestions for process improvements to help scale operations and improve customer satisfaction
Support internal teams with search or resolution of any inquiries related to VCPP data (contracts, MBOs, DRFs, cases, escalations, etc.)
As needed, track and communicate metrics related VCPP activities & support QBR requirements
Support and manage quarter end activities and serve as local VCPP Ops contact for escalations and resolution
Team player with strong interpersonal, communication and collaboration skills
Timely Communication in both verbally and in writing to set expectations and maintain the confidence of managers and associated internal teams (Action Table Format)
Achieve high Utilization and Efficiency by managing time and focus upon Case Management

WORK EXPERIENCE & QUALIFICATIONS:

3+ years' industry experience in quotetocash type case management activity
Expert knowledge of Cloud Service Provider Programs
Extensive knowledge in SaaS billing models and managing quote to cash SaaS processes with

knowledge of upstream and downstream impact/activity

Experience in two tier cloud partner sales model, with firm knowledge of software license

transactions and Software as a service

Experience with enterprise systems and proven knowledge of enterprise integration
Knowledge in End User Computing a plus
Team player with strong interpersonal, communication and collaboration skills
Selfstarter who takes initiative and works with limited direction

Preferred Skills:

Proficiency in Oracle
Proficiency in Sales Force
SAP SaaS billing system

About us

Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s.

Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.

Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...

Working with OTSI gives you the assurance of a successful, fast-paced career.

Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.

Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.