Customer Service Analyst - Heredia
Sólo para miembros registrados Heredia, Costa Rica
hace 1 mes
* Este rango salarial es una estimación realizada por beBee
Job summary
This role provides support for off-phone cases, handling order processing, communicating with customers, and resolving inquiries with a courteous demeanor.
Responsibilities
- Manage inbound emails and case requests.
- Provide product information and answer customer questions.
- Process customer orders and set up new customer accounts.
- Escalate unresolved issues and contact customers by phone as required.
Skills and Experience
- Previous experience in customer service.
- Proficiency in Microsoft Tools & Applications.
- At least one year of experience in the client's Tier 1 position.
Descripción del trabajo
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